Cart is emptyCan I buy online from Noori website?
Yes you can buy most of our products will be shipped inside Pakistan only.
What is the minimum and maximum purchase?
There is no minimum or maximum order value for online orders, but the available quantity is specified in the quantity list on the product page.
How can I know if the product is available online in Noori Sons Bookstore?
All products that contain “add to cart” button is available to buy online.
Is it safe to buy online?
Buying from Noori.pk is secure and we are taking the utmost safety standards. As our website is protected and documented.
What are the requirements to buy from Noori website?
Customer must create an account in Noori.pk
Shipping Address must be clear & correct. It is better to use national address.
Are all products available online?
No, lots of products are available online.
We are working to make them all available.
Do you sell E-Books?
No, We Don’t.
My Account
How do I create an account on Noori Sons bookstore website?
You can create an account in Noori Bookstore by following the steps below:
• Go to Register/log in page
• Click on “Register”
• Fill in the required fields
• Click register
• A confirmation of registration email will be sent.
Forgot your password ?
• Click on Register/log in
• click on “Forgot my password?”
Enter your email address or phone number and you will receive (reset password link)
• Enter you email address and click on “Forgot my password?” link.
Can I edit my account info after registration?
Yes you can edit and change your account info by loging in and then go to “Account” Information Page contained in My account link
Can I cancel or delete my account?
Yes, by logging in and then choosing (delete account) included in the (my account) link, knowing that you will not be able to create a new account with the same information
Payment Methods
What are the payment methods availble for buying online?
You can buy using the following payment methods:
– Pay at Noori Showroom.
– Cash on Delivery. Some orders with certain order amount limits and on certain product types and categories.
– Jazz Cash/Easy Paisa/Bank Account
Please note that it is possible for some payment methods to not be available for some orders with certain order amount limits and on certain product types and categories, and Noori reserves the right to determine the availability conditions for all payment methods.
Shipping & Delivery
How long does it take to deliver online orders?
The estimated delivery date can be checked on the product details page or during checkout in the shopping cart page.
In general, we deliver within 3-5 working days from purchase date (major cities) and within 5 days for the rest of Pakistani cities.
Due to the surge in orders during offer periods, orders delivery could take longer than the unexpected delivery date at the time of purchase. We assure you that we always work hard to prepare, ship and deliver your orders at the soonest possible.
How much does it take for delivery company to pick up the product?
It takes one working day & 3 days maximum.
How much does shipping & delivery cost?
– For orders with a total weight of 3kg or less, the delivery fee is Rs.200/- (VAT Inclusive).
– For orders with a total weight more than 3kg, an additional Rs.60 (VAT Inclusive) will be added to the delivery fees for every additional 1kg.
Example: if the total weight of an order is 5kg, an additional Rs.120 (VAT Inclusive) will be added to the delivery fees to make the total delivery fees: Rs.320.
Can you ship to any city?
Yes, we can ship to any city. Currently we ship to more than 800 cities & villages inside Pakistan which is showing when selecting shipping address OR in the product page to know expected delivery date.
Is it possible to collect more than one order in one shipment?
No, each order is shipped separately with individual invoice & tracking number.
Due to the size of some products, one order can be shipped in more than one package.
Can I edit my shipping address after order confirmation?
Yes, you can (for orders that yet to be picked up by delivery company)
*If order status didn’t reach “Ready to ship”, call our unified contact No +923174627290.
Can I track my order & know my order status?
Yes you can by doing the following:
• Log in to your account in Noori.pk
• When Your Order Page appears”, select the order to know the status.
• Order Page will show all detailed information you need.
• We are more than happy to help you with our unified contact No +923174627290.
Why the shipping company is calling me?
Usually the shipping company doesn’t call you unless the shipping address was not clear (in order to deliver your order in the right time)
Where can I find the product’s shipping weight?
You can find the product’s shipping weight in the product specification section on the product page.
How is the shipping weight calculated?
The shipping weight is equal to the Shipping Box’s Volumetric Weight or the Product’s Weight, whichever is greater.
* Shipping Box Volumetric Weight = (box height/length box width * box depth)/ 4000
Order Tracking & Cancellation
Can I cancel an online order from Noori.pk?
Yes you can cancel your order if it is still in “In Fulfillment”
Cancellation is no longer allowed after this stage
How can I know my order status?
By clicking your order page in the link below
How to refund money if the order was cancelled from technical reasons?
In case order was cancelled from technical reasons:
Amount has not been deducted. It has been only blocked & will be released (unblocked) by the bank within 14 days.
What are the steps to cancel an order?
By clicking your order page in the link below,
Select the order you want to cancel (but make sure that order status is “Processing”, “in fulfillment”
Click cancel button at the top of the page
Exceptional Cases for Order Processing During Offer Periods:
We assure you that we always work hard to get you all the items you ordered but in some very rare cases during the surge of orders in offer periods, few orders get placed on out of stock items. Noori Bookstore reserves the right to cancel some of (or all) the items in your order depending on item stock availability. Keeping in mind that the amount of any canceled item will be refunded to you using the same payment method at the time of purchase.
Returns & Exchange
Can I return or exchange what I purchased online?
Yes, items can be exchanged or returned depending on Return and Exchange Policy.
How do I return or exchange a product purchased from website?
All online orders can be exchanged or returned by visiting the Noori branch,
If the branch is not available in your city, please contact us at the unified number for your service +923174627290.
A representative of the shipping company will come to pick the order and the amount will be returned to your account.
What is the duration of your Returns and Exchange for online orders?
Duration depends on the date of receiving the order. & you must have the sealed invoice that arrived with the shipment.
What to do in case I received a different order from the one I ordered?
First, we apologize for the inconvenience & do not worry.
According to Noori’s Returns & Exchange policy, you can return the item within 3 days after receiving & exchange within 7 days.
The product must be in the same original condition & with the original packaging.
How long does it take to process my return through shipping company?
After receiving the shipment and making sure product is fine, a return request will be sent to the bank within (maximum 2 working days)
Will I get back my money in case shipping company returned my product?
Money will be returned after deducting the shipping charges. And you will be free of charges. If the product is contrary to what has been declared the website OR there was a manufacturing defect.
What are the refund methods for online orders?
The paid amount in the online order will be refunded to the original payment method.
Note that the paid amount by Noori vouchers, Bank Transfer, or through any online payment method cannot be refunded in cash and will be refunded to the store credit on the website.
Warranty Policy
What is Noori Return & exchange Policy for online orders?
Same policy & procedures will be followed as Showrooms on Ecommerce Order (Website Orders) for returns, exchange, and warranty.
Mechanism for dealing with customer complaints
Is there a complaint reference number?
Yes, you will receive a text message on your mobile number containing the complaint number.
How to Follow Up on a Complaint?
Contact Noori Bookstore’s unified number +923174627290 or +923334594048
When I well get a reply on my complaint?
The complaint will be dealt within one business day and may take longer to process depending on the type of request.
How can I provide a complaint to Noori Bookstore?
You can submit complaints through the following channels:
1- Contact Noori Bookstore’s unified number +923174627290 or +923334594048
2- Noori Bookstore email: support@noori.pk, Contact@noori.pk
3- Customer service corner at Noori showrooms.